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    Job Title – Insurance Telesales Manager

    Contract – Permanent 

    Salary – £40k – £45k + benefits

    Location – Manchester

    Industry – Insurance (Insurance, Underwriting, Telesales)



    Our client, a Global Insurance company are currently recruiting for a Telesales Manager to manage a team of 10 Telesales staff.


    Duties and Accountabilities

    • To play a key role in  ensuring success for the newly formed telesales team of 10


    • To manage all activity including new business, renewals, MTA’s and service enquiries within SLA’s


    • Prioritise all the various work flow queues to deliver strong results and meet the targets/SLAs


    • To work within underwriting authority to ensure all opportunities are maximised


    • To manage the telephony system to ensure efficiency is being driven throughout the telesales team


    • To produce forecasts on a monthly basis, measure and report against these back to senior management and feed into the overall Direct & Partnerships team strategy


    • To proactively suggest product and process development / improvements


    • To  provide  daily, weekly, monthly, and quarterly MI on sales performance and engage with senior management to present progress


    • To engage with affinity partners to provide monthly MI


    • Lead and manage the telesales team, to include;


    • Recruitment, induction and training for new joiners


    • Performance management of all employees including regular 1-2-1 reviews, annual appraisals and underperformance processes where a need is identified Coaching and support for team members to enhance sales performance (sales and renewal retention)


    • Motivating and pro-actively driving performance on a daily basis, monitoring performance against SLAs


    Skills, knowledge and experience

    The ideal candidate will:


    • Be sales focussed and income driven


    • Have experience of all aspects of line management and the ability to lead a team


    • Have strong, proven experience of delivering successful results through a telesales function


    • Understand the importance technology plays in creating a successful efficiency model


    • Be able demonstrate success of delivering consistently strong numbers through proactive management


    • Need to be passionate about your desire to succeed


    • Be experienced in producing timely and accurate reporting and presenting back to senior stakeholders


    • Have  understanding of accurate forecasting


    • Have  experience of the Insurance / Financial Service industry


    If you have the relevant experience or know someone that does please contact us now on 01992 445 710 or email us at admin@lawesgroup.co.uk


    To view all Current Vacancies or for more information on our Refer a Friend scheme contact one of our consultants or visit our website www.lawesgroup.co.uk

    Please Note: Due to the sheer volume of applications we receive we will only contact successful applications. Therefore if you have not heard

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