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Ref:VR/34454/CP

Job Title: Application Support Technician
Department: Project Delivery & Applications
Location: Colchester
Salary: – GBP40,000

Summary
As a support technician you will work within the Project Delivery & Applications team as a major contributor to the management of small change and user support across the business.

Experience & Professional Qualifications
– Bachelors Degree in Business or IT
– 2+ years of customer interfacing experience

Key Responsibilities
– Manage the internal Acturis helpdesk, ensuring that items are logged and resolved in a timely, priority-based manner
– Ensure users are kept up to date throughout the duration of their queries
– Maintain the helpdesk log and chase up outstanding items, as appropriate
– Escalate queries and issues to line manager or second line colleagues, as appropriate
– Maintain accurate system configuration records, in line with changes made
– Identify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for Acturis
– Evaluate the impact of Acturis upgrades on users and agree activation tactics with the Applications Manager
– Translate Acturis upgrade changes into user-friendly guides and provide training to Super Users, as and when required
– Create and process test scripts to support UAT testing for new features or documents
– Gather feedback and development suggestions from users and feedback to Acturis
– Share knowledge on best practice hints & tips with super users
– Evaluate existing business processes and seek areas to improve operational efficiency including the introduction of automation and workflows
– Provide document maintenance across the Acturis document suite, creating new and modifying existing templates where required to meet the needs of the business

Knowledge
– Broking systems including Acturis
– Understanding of the organisation and the sector it operates in.

If you have the relevant experience or know someone that does please contact us now on 0203 727 2329 or email us at charlie@lawesgroup.co.uk

To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesgroup.co.uk

Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.

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