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Ref:VR/34248/GP

Job Title – Junior IT Support Engineer
Contract – Permanent
Location – South East London / Kent
Salary – GBP25,000 – GBP28,000

Job Purpose:
Provide 1st and 2nd line IT Support to onsite and remote users providing a first point of call to users
· Triage calls in Jira Helpdesk and prioritize business critical requirements, escalating to 3rd line where necessary
· Responsible for reviewing and reporting start of day logs and health checks and resolving issues that arise.
· Responsible for daily backup completion and collection
· Managing AD accounts including Azure and Okta accounts
· Setting up new workstations and laptops
· Involvement in networking
· Installation of software for internal customers
· Requisitioning new hardwaresoftware
· Involved in monthly weekend maintenance and patching of hardware and software
· Working within third party suppliers to troubleshoot and resolve issues
· Server access will become available for a variety of systems maintenance upon experience within the role including the VM Hypervisor systems
· Involvement in project work with 3rd line support
· This is a tremendous growth opportunity for a very bright, confident and energetic individual with a can-do attitude to join our team that is keen to learn and expand their horizons in a technical role focused on Dev/OPS.

Responsibilities:
· Maintain and rebuild VM base images and templates
· Create and maintain automation scripts to build and maintain AWS VPCs / AMI and network resources in the AWS cloud
· Automate deployments and configurations

Preferred Qualifications:
· 2:1 BSc Computer Science or Networking Degree
· Microsoft Technology Associate or
· CompTIA

Optional Certifications that would be an advantage:
· Cisco Certified Entry Networking Technician
· VMWare Certified Associate
· AWS Associate

· Good knowledge of Microsoft Server and Desktop systems (windows 10, Windows 2016 Server)
· Good knowledge of Microsoft Office Suites or Office 365
· Previous experience in a support or helpdesk highly desirable
Personal Skills:

· Enthusiastic with excellent problem-solving skills
· Showing initiative / self-motivated to get the job done and improve practices
· Great interpersonal skills – ability to converse with both internal and external customers
· Excellent written and verbal communication
· Helpful and friendly, thriving in front of a challenge with a strong desire to succeed

If you have the relevant experience or know someone that does please contact us now on 0203 727 2313 or email us at glen.parker@lawesgroup.co.uk

To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesgroup.co.uk <http://www.lawesgroup.co.uk>

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