Global Claims Handler

Job title: Global Claims Handler

Salary: £33,000

Location: Glasgow

PURPOSE OF ROLE

On behalf of our client we are looking for a proactive and detail-oriented Claims Adjuster to join their Global Markets team. This position is central to managing a broad and varied portfolio of claims across Marine, Aviation, Property, and Casualty lines. The ideal candidate will ensure the timely and effective resolution of claims while upholding exceptional service standards and strengthening client relationships. 

RESPONSIBILITIES 

• Oversee the full lifecycle of claims, including coverage assessment, investigations, and evaluation of policy liability, legal liability, and quantum
• Negotiate fair settlements with policyholders, brokers, solicitors, and other stakeholders to bring claims to a satisfactory resolution
• Manage an individual caseload efficiently, ensuring accuracy, timeliness, and cost control
• Work with third-party vendors and service providers to maintain high-quality claims service
• Represent the company in internal and external meetings, including client and broker reviews
• Build and maintain strong client relationships by delivering clear, timely communication
• Provide support to senior adjusters, managers, and underwriters on projects and ad-hoc assignments

DAY-TO-DAY 

• Handle a wide range of claims across multiple business lines in compliance with company policies and regulatory standards.
• Communicate regularly with internal and external stakeholders to progress claim resolutions.
• Track, monitor, and report on claims developments, proactively addressing potential challenges.
• Actively contribute in team meetings and work towards both personal and team performance goals.
• Keep up to date with industry practices and regulatory changes to continuously improve claims handling processes.

EXPERIENCE 

• Demonstrated experience in claims handling, ideally with exposure to Marine, Aviation, Property, or Casualty claims.
• Knowledge of end-to-end claims processes, from investigation through to settlement.
• Experience building and managing relationships with brokers, clients, and external stakeholders.

SKILLS 

• Strong negotiation and analytical skills with the ability to achieve effective claim resolutions.
• Clear and professional written and verbal communication skills to engage diverse audiences.
• Proven ability to manage caseloads effectively while meeting deadlines and maintaining accuracy.
• Customer-centric mindset with a dedication to providing outstanding service.
• Professional qualifications such as ACII (or progress towards it) are advantageous.

If you have the relevant experience or know someone that does please contact me now on 07458 162 859 or email us at admin@lawesgroup.co.uk