Casualty Claims Handler

Job title: Casualty Claims Handler

Salary: £32,000

Location: Glasgow

PURPOSE OF ROLE

We’re recruiting on behalf of our client for a Casualty Claims Handler to join their Glasgow-based team. The role involves assessing and managing public and employer liability claims within authority limits, ensuring compliance with internal policies and industry regulations.

RESPONSIBILITIES 

• Assess and manage casualty claims accurately
• Determine policy liability, calculate reserves, and settle claims within set authority
• Maintain strong client relationships and meet SLA commitments
• Prioritise and manage caseload efficiently
• Handle customer complaints effectively
• Stay updated on company policies and regulatory requirements
• Support operational projects as needed 

DAY-TO-DAY

• Review and process incoming public and employer liability claims
• Liaise with clients and customers to clarify claim details and next steps
• Maintain records and documentation in accordance with internal procedures
• Handle customer communications and enquiries with a high standard of service
• Ensure adherence to compliance and regulatory frameworks

EXPERIENCE 

• Experience in a claims handling role is essential
• Casualty/injury claims experience preferred
• CII qualification desirable, not essential
• Strong customer service and communication skills

SKILLS 

• Excellent interpersonal and communication abilities
• Sound knowledge of casualty claims processes
• Strong organisational and time management skills
• Understanding of compliance and regulatory standards

If you have the relevant experience or know someone that does please contact me now on 07458 162 859 or email us at admin@lawesgroup.co.uk