SME Account Handler

Job title: SME Account Handler

Salary: £34,000

Location: Leicestershire

PURPOSE OF ROLE
On behalf of our client, we’re looking for an experienced Account Handler to join their SME team. This role is all about supporting a wide mix of business clients, managing insurance portfolios, and delivering tailored solutions. The successful candidate will be central to building strong client  relationships, ensuring retention, and driving service excellence.

RESPONSIBILITIES

• Manage renewals, mid-term changes, claims, and client queries with accuracy and care
• Provide clear advice on a range of insurance products, making sure clients are fully protected
• Develop and maintain strong relationships with existing clients while spotting opportunities for new business
• Prepare and process policies, renewals, and endorsements, ensuring all documentation is accurate
• Negotiate with insurers to secure the best terms and premiums
• Keep records up to date and compliant with company and FCA standards
• Work collaboratively with colleagues, sharing knowledge and supporting team success

DAY-TO-DAY

• A typical day will involve managing a varied client portfolio, handling high volumes of work, and ensuring deadlines are met without compromising accuracy
• You’ll liaise with insurers, advise clients, and keep all activity in line with compliance requirements, while working closely with your team to deliver seamless service

EXPERIENCE

• Proven background in account handling within commercial insurance
• Strong knowledge of SME/commercial insurance products and markets
• Confidence using insurance systems (Acturis experience a plus)
• Solid understanding of FCA regulations and compliance obligations
• Progress towards CII qualifications (Cert/ACII) is highly desirable

SKILLS

• Strong problem-solving ability and sound judgement
• Great attention to detail and solid organisational skills
• Confidence negotiating with insurers and advising clients
• A collaborative approach, with adaptability to meet changing demands
• A client-first mindset with excellent communication skills

If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at admin@lawesgroup.co.uk