DA Claims Team Leader

Job Title: Delegated Authority Claims Team Leader
Salary: £55,000
Location: London / Remote – max 1 day a week in Office

PURPOSE OF ROLE

An excellent opportunity to join a leading Lloyd’s Broker as a Team Leader for the Delegated Authority Claims team. You’ll be responsible for managing the day-to-day running of the DA Claims team, ensuring operational efficiency, regulatory compliance, and first-class service delivery to coverholders. This role offers a blend of leadership, technical oversight, and process improvement within a dynamic and growing business.

RESPONSIBILITIES

• Manage the day-to-day operations of the DA Claims team, including appraisals, development, and performance management.
• Ensure high professional standards and continual improvement in service delivery.
• Oversee the preparation and review of bordereaux.
• Maintain and update financial and claims records.
• Produce claims and earned-to-incurred statistics, working with other teams as required.
• Manage and authorise claims payments and liaison with Accounts.
• Build and maintain strong working relationships with clients, TPAs, insurers, and internal stakeholders.
• Ensure compliance with company policies, procedures, and FCA regulations including Consumer Duty and CASS.
• Monitor workloads, service levels, and SLAs across the team to ensure timely delivery.
• Support training, system testing, and implementation of new enhancements.
• Handle escalations and ensure effective issue resolution.

DAY-TO-DAY

• Leading a team of Claims Technicians within the Delegated Authority Claims function.
• Reviewing claims activity, financial accuracy, and performance metrics.
• Producing daily, weekly, and monthly KPI reports.
• Managing workflow allocation and ensuring adherence to SLAs.
• Providing technical support and guidance to team members.

SKILLS

• Previous experience in a similar Delegated Authority claims role within the London Market.
• Strong understanding of DA contracts and processes.
• Knowledge of CLASS, ECF, IMR, and other London Market systems.
• Excellent communication and leadership skills.
• Strong Microsoft Office skills.

If you have the relevant experience or know someone that does, please contact me now on 07441 934 168 or email us at admin@lawesgroup.co.uk