Claims Associate

Job Title: Claims Technician
Salary: £45,000
Location: London

PURPOSE OF ROLE

At Lawes, we are currently working for a fast-growing Lloyd’s Broker who are seeking a Claims Technician to join a dynamic and forward-thinking team. The role will provide technical claims support across multinational accounts, with a particular focus on US casualty Claims. The successful candidate will ensure claims are valid, processed, and paid within agreed timescales, while delivering a high-quality, value-added claims service to clients.

RESPONSIBILITIES

• Manage and coordinate a portfolio of US casualty binder claims including Professional Liability, General Liability, E&O, EPL, Property, Crisis Management, and other specialty liability classes.
• Review claims information, coverage positions, and carrier responses to provide clear, commercially focused advice to clients.
• Oversee claim progression from notification to settlement.
• Act as a claims advocate, negotiating with insurers, TPAs, adjusters, and legal representatives to support favourable outcomes.
• Utilise CLASS and ECF to efficiently submit, track, and agree claims within the Lloyd’s and company markets.
• Provide claims support across financial lines (D&O, E&O, FI, PI) and property, including CAT and technical industrial risks for direct and reinsurance placements.
• Work closely with global stakeholders, ensuring document standards and regulatory requirements are met in all regions.
• Maintain accurate claims records and data across internal systems in accordance with Lloyd’s and market requirements.
• Participate in client reviews, renewal preparation, underwriter meetings, and broker discussions.

DAY-TO-DAY

• Managing an active portfolio of international claims files.
• Communicating with clients, TPAs, coverholders, and insurers.
• Submitting and monitoring claims through CLASS/ECF.
• Maintaining accurate claims data and documentation.
• Supporting brokers and account managers with technical claims insights.
• Preparing materials for client meetings and renewals.
• Maintain and process Claims Bordereaux

SKILLS

• Previous experience handlingcasualtyclaims
• Strong London Market Claims knowledge
• Knowledge of property and financial lines (advantageous but not essential).
• Strong understanding of London systems such as ECF and IMR.
• Excellent communication skills with the ability to manage expectations effectively.
• Highly organised with the ability to prioritise and re-prioritise workloads.
• Advanced Microsoft Excel and Word skills; familiarity with Eclipse is a plus.

If you have the relevant experience or know someone that does, please contact me now on 07441 934 168 or email us at admin@lawesgroup.co.uk