Senior Commercial Account Handler

Job title: Senior Commercial Account Handler

Salary: £40,000

Location: Buckinghamshire

PURPOSE OF ROLE

• Lawes is seeking a Senior Account Handler to join a leading commercial insurance team. The role is central to managing complex client portfolios, delivering tailored insurance solutions, ensuring compliance, and supporting client retention and growth in collaboration with account executives.

RESPONSIBILITIES

• Manage a portfolio of commercial clients, building strong relationships and acting as the primary point of contact.
• Oversee renewals, policy administration, endorsements, and cancellations.
• Ensure compliance with FCA regulations, Consumer Duty obligations, and internal standards.
• Identify opportunities to enhance client coverage and mitigate risk.
• Support and mentor junior team members and collaborate across departments to meet client needs.
• Maintain industry knowledge, engage with insurers, and negotiate terms to benefit clients.

DAY-TO-DAY

• Handle client communications and inquiries efficiently.
• Prepare and process policy documentation, renewals, and endorsements.
• Conduct compliance checks and maintain accurate records.
• Collaborate with colleagues to deliver tailored insurance solutions and support team development.
• Stay updated on market trends and insurer relationships.

EXPERIENCE

• Proven experience in a senior account handling role within commercial insurance or a related field.
• Knowledge of commercial insurance products, underwriting, and markets.
• Track record of managing client relationships and delivering high-quality service.
• Experience in maintaining compliance with FCA regulations and internal standards.

SKILLS

• Strong client-focused communication and service skills.
• Excellent organisation, time management, and decision-making abilities.
• Collaborative, supportive, and capable of mentoring junior colleagues.
• Adaptable to fast-paced, high-volume work environments.
• Proficient with insurance platforms and client management systems (Acturis experience advantageous).

ADDITIONAL QUALIFICATIONS

CII or ACII qualification desirable, or willingness to work towards it with business support.

If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at admin@lawesgroup.co.uk