Commercial Insurance Account Handler

Role: Commercial Insurance Account Handler 

Location: Glasgow (hybrid working)

Salary: DOE

PURPOSE OF ROLE

This brand-new role has been created, offering the opportunity to join the commercial insurance team of a leading and successful fast‑growing broker in Glasgow. If you are ready for the next chapter in your career and want to be part of a dynamic, collaborative and values‑driven business, this could be the perfect move. They are looking for a positive person with a can‑do attitude who wants to make a real impact. This is a business that challenges the status quo, puts clients at the heart of everything and has built an ecosystem of like‑minded professionals to deliver a market‑leading experience.

WHAT YOU’LL BE DOING 

• Delivering first‑class, proactive service to commercial insurance clients
• Working closely with divisional director and their key clients
• Working with the broking team on new business, renewals and year‑round client support
• Responding to client needs quickly, professionally and with genuine care
• Collaborating with claims and broking colleagues to unlock technical expertise and new opportunities
• Negotiating competitive terms with insurers on behalf of clients
• Following operational standards and processes to ensure quality and consistency
• Using internal systems accurately including invoicing and data management
• Identifying opportunities to add value through wider services and ecosystem partners
• Investing in your own development through continuous learning
• Living and demonstrating company values every day

QUALIFICATIONS

Cert CII (or working towards) preferred

EXPERIENCE / SKILLS

• Sound technical knowledge of the insurance industry with reference to commercial insurance.
• Proven ability to provide a responsive first-class service to clients.
• Excellent verbal and written communication and administration skills.
• Active listening skills.
• Ability to organise workflow, prioritise tasks and manage own time.
• Confident use of Microsoft Office suite.
• Working knowledge of broking processes and regulatory standards.
• Working knowledge of FCA compliance rules.
• Competent in using an insurance client system; Acturis an advantage.

BENEFITS

• 30 days holiday + bank holidays
• Generous pension contribution
• Private Medical Insurance
• Group Life Assurance
• Group Income Protection

If you’re passionate about people, driven to deliver exceptional client outcomes, and excited by the idea of joining a business that’s truly going places, I would love to speak with you.

References are available on request – This CV has been carefully prepared in good faith from details provided by the candidate and is supplied in the strictest confidence. References on permanent candidates have not necessarily been established and we recommend that clients take up their own references upon appointment.