Property Loss Adjuster

Loss Adjuster – Property Claims

Glasgow / Scotland

Salary £DOE

I am recruiting for an experienced Loss Adjuster to join a growing independent loss adjusting firm following continued success and new business wins. This is a key hire within a supportive business where you are valued, respected and encouraged to develop.

The role:

Involves handling a varied portfolio of private and commercial property claims, working across Scotland with an office base in Glasgow. Working closely with brokers, insurers and legal organisations.

Initial Claim Assessment

Review the claim notification, policy wording, and coverage details to understand what is insured and any relevant conditions or exclusions.

Make early contact with the policyholder, broker, or insurer to gather initial information and set expectations.

Site Visits & Damage Investigation

Attend the property to inspect and assess the extent of damage (domestic or commercial).

Identify the cause of loss (e.g., escape of water, fire, storm, impact, subsidence).

Take photographs, measurements, and detailed notes to support findings.

Determine whether the loss is valid under the policy.

Evidence Gathering & Validation

Interview policyholders, witnesses, contractors, and other relevant parties.

Review documentation such as invoices, repair estimates, maintenance records, or security footage.

Identify potential fraud indicators and escalate where appropriate.

Managing Contractors & Specialists

Liaise with surveyors, restoration companies, engineers, and other experts when specialist input is required.

Obtain and evaluate repair estimates or reinstatement proposals.

Ensure work is cost‑effective and appropriate for the type of damage.

Communication & Customer Support

Provide clear updates to policyholders, brokers, and insurers throughout the claim lifecycle.

Explain decisions, next steps, and policy implications in a professional and empathetic manner.

Manage expectations around timescales, coverage, and settlement outcomes.

Negotiation & Settlement

Calculate settlement values based on policy terms, repair costs, and depreciation where applicable.

Negotiate fair settlements with policyholders, contractors, or third parties.

Recommend settlement strategies to insurers and obtain authority where required.

Reporting & Documentation

Produce detailed, accurate reports outlining cause, liability, quantum, and recommendations.

Maintain clear file notes and ensure compliance with regulatory and insurer standards.

Track claim progress and ensure timely closure.

Risk Management & Compliance

Ensure all actions comply with FCA regulations, insurer guidelines, and industry standards.

Identify trends or recurring issues that may indicate risk exposure for insurers.

Travel & Territory Management

Plan and manage travel across the allocated region (in your case, Scotland).

Organise workload efficiently to meet service-level agreements and deadlines.

Experience:

• Experience handling domestic and commercial property claims
• Strong investigation, negotiation and customer‑facing skills
• Ability to manage your own caseload independently
• Full UK driving licence
• Interest in professional development and qualifications, is not attained already

For a confidential chat, please give me a call on 07880553345 or forward your CV to elaine.mccrink@lawesgroup.co.uk