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    Job title: Commercial Claims Handler
    Salary: £25,000 – £35,000
    Location: Hertfordshire

    Purpose of role:


    Established, reputable brokerage are seeking a Commercial Claims handler to service the claims needs of clients’ customers. You will provide quality customer care, ensuring that all issues relating to the claims process are dealt with proactively. Support management and colleagues throughout the company, in their endeavours to achieve and surpass targets and always provide a first-class service. Hybrid working available – 3 days in office and 2 working from home.

    Key responsibilities:


    • As an active practitioner, you will manage new instructions and work in progress in accordance with set service standards and company procedures. 
    • Undertaking those enquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently.
    • Registering new claims accurately on the company computer systems and updating the records during the life of the claim.
    • Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum assessment.
    • Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly.
    • Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
    • Processing incoming post within agreed service standards.
    • Dealing with Client enquiries within designated time frames or as otherwise agreed with Client.
    • Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters etc, using methods appropriate to the circumstances, (including telephone)



    • 6 months minimum experience of commercial insurance claims
    • Able to use own initiative.
    • Ability to work as a team player.
    • Practical working knowledge of current FCA regulations
    • Experience of adhering to and maintaining systems and procedures
    • Excellent interpersonal skills, including the ability to consult and influence at all levels.
    • Excellent communication skills, written and verbal.
    • Ability to develop effective working relationships externally and internally.
    • Personal effectiveness, including time management and priority setting.
    • High personal drive and resilience.
    • Ability to persuade, motivate, negotiate and influence.
    • Continuous application of personal/professional development



    • English, Maths and or working towards CII qualifications is desirable.
    • Working with Acturis desirable
    • Compliant in using MS Office applications, i.e., MS Word, MS Excel, MS Team.

    If you have the relevant experience or know someone that does please contact us now on 01992 445 710 or email us at hertfordshire@lawesgroup.co.uk



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