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    Job title: Senior Claims Handler – Broker Office

    Salary: £39,000

    Location: Glasgow 

    Purpose of role:

    Are you a senior claims handler with experience of handling commercial property and liability claims? Do you want to work for a broker rather than insurer? Would you like an above market salary to work with a leading insurance broking Group? 

    Key responsibilities:

    Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts.

    Refer claims that fall outside of personal authority levels to your line manager.

    Gather and process information, as directed, to support the effective assessment of more complex cases.

    Assist in the training of new or inexperienced staff in the use of company systems and processes.

    To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements.

    To always conduct the business of the company courteously and efficiently.

    The job holder will, at various times act for the insured and the insurer.


    An experienced claims handler, confident handling property and liability claims.

    Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail.

    Broad Experience of Property (Commercial and Domestic; Employer’s Liability and Public Liability claims is essential. (Motor experience is preferred but not essential).

    Cert CII/CILA (or is prepared to work towards this qualification).

    Proficient in Microsoft products (namely Word, Excel and PowerPoint)

    Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems).

    Strong communication (verbal and written) and relationship-building skills.

    Customer care experience


    Holiday entitlement of 26 days plus bank holidays.

    Opportunity to progress your career.

    Gain CII or ACII qualifications to boost your knowledge and career prospects.

    Pensions scheme for when you feel it’s time to retire.

    24-hour support for physical and mental wellbeing.

    1 days paid volunteering day to give back to our communities.

    Achievement awards.

    Hybrid working.

    Modern office, close to public transport links in Glasgow city centre.

    For more information on this role, please contact elaine.mccrink@lawesgroup.co.uk 




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