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    Job Title: Account Handler | P&C – 13 Month FTC

    Salary:  £40,000
    Location: London

    Purpose of role:

    Our client is seeking an experienced Property & Casualty Account Handler to join their team in the UK & Ireland on a fixed-term contract covering Maternity for 13 months. The primary goal of this position is to enhance and streamline end-to-end operational services for both our clients and our brokers/account executives.

    Key responsibilities and Skills:

    • Ensure efficient execution of all Broker Support tasks in alignment with company standards.
    • Supervise the service delivery rendered by third-party providers, fostering positive collaboration and assistance.
    • Maintain knowledge of end-to-end processes related to IBA, Premium Processing, Claims, and all middle office duties.
    • Aid in preparing essential placement documentation, ensuring adherence to minimum standards and relevant market compliance procedures.
    • Initiate and supervise premium processing operations, assisting processing technicians in resolving queries as necessary.
    • Provide training and assistance to third-party service providers.
    • Maintain an accurate and compliant record of placements using GXB.
    • Utilise pertinent market and internal systems to facilitate the placement process.
    • Support the internal File Audit process, collaborating with the File Review and Internal Audit team as required.
    • Take responsibility for key contractual dates, including payment warranties, subjectivities, and NOCs.
    • Collaborate with clients and brokers to address Cash & Credit Control issues, identify root causes of recurring problems, and suggest process changes to drive enhancements.
    • Establish and cultivate relationships with vital colleagues and stakeholders, including: 
      • Risk Management and Compliance
      • Information Technology and Digital Management
      • Reporting Business Entity
      • Team Operations
      • Insurance Broking Authority (IBA)
      • Premium Processing (including Pro)
      • Claims Management
    • Ensure compliance with all regulatory requirements, encompassing but not restricted to: 
      • Contract Clarity Client and Market Research
      • Key Performance Indicators (KPIs)
      • Audit Procedures
      • Authorisation Framework

    Experience and Skills:

    • Specialised technical expertise within the field.
    • Keen interest in acquiring new skills and exploring different lines of business.
    • Effective communication with clients and colleagues, demonstrating professionalism and respect.
    • Proactive and assertive approach within the team and broader business context.
    • Capability to perform under pressure and adhere to deadlines.
    • Aptitude for streamlining team processes when applicable and introducing efficiencies.
    • Readiness to adapt to change and implement new procedures as directed by leadership.
    • Proficient in computer usage, including Microsoft Word, Excel, and PowerPoint .
    • Familiarity with London Market processes and systems.

    If you have the relevant experience or know someone that does please contact us now on 0203 411 8430 or email us at admin@lawesgroup.co.uk




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