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    Job title: Senior Commercial Account Handler

    Salary: £40,000 – £50,000

    Location: London – Hybrid

    Purpose of role:


    As a Senior Commercial Account Handler, you will play a crucial role in providing a comprehensive insurance service to both existing and potential new clients. Your role will be pivotal in ensuring client satisfaction, business growth, and operational excellence.

    Key responsibilities:


    • Efficiently manage and administer a commercial insurance portfolio, ensuring meticulous compliance and cost-effectiveness in all transactions.
    • Proactively identify and convert growth opportunities through referrals, cross-selling, new client acquisition, and proactive sales initiatives, driving business expansion.
    • Cultivate strong relationships with clients, insurers, and service providers, fostering trust and collaboration to deliver exceptional service.
    • Collaborate closely with colleagues within a team environment, leveraging collective expertise for the benefit of clients and the business.
    • Provide new business quotations promptly, offering relevant advice, information, and guidance to clients.
    • Promptly execute client instructions, ensuring timely commencement of cover, completion of paperwork, premium collection, and accurate record-keeping.
    • Work with Account Executives to strategise renewal approaches, identify cross-sale opportunities, and negotiate with underwriters for optimal client outcomes.
    • Offer timely renewals of existing client policies with current or new insurers as appropriate, conducting thorough document checks and diary management.
    • Maintain up-to-date client records on the company’s electronic filing system, adhering to data protection regulations.
    • Identify, plan, and achieve cross-sale opportunities while providing risk management advice and prevention information to clients, collaborating with insurers.
    • Provide clients with support during claims processes, offering guidance and assistance throughout.
    • Collaborate with the Accounts function as needed, assisting in credit control activities with relevant customers.
    • Accompany Account Executives on client visits when necessary, acting as a referral point for day-to-day requests.



    • Previous experience in a similar role with comprehensive knowledge of insurance classes.
    • Strong interpersonal skills and excellent communication abilities, particularly proficient over the phone.
    • Capability to work efficiently under pressure and adeptly prioritize workload.
    • Excellent planning, organizational, and time management proficiencies.
    • Demonstrated ability as a team player with a determined drive to succeed.
    • Possession of negotiation skills.
    • Consistently operates compliantly with a sound understanding of regulatory requirements.
    • IT literate with proficiency in client systems and Microsoft packages.
    • Ideally qualified to Cert CII level or willing to attain this with support from the business.
    • Acturis System Experience:
    • Past familiarity with the Acturis computer system preferred (not mandatory).

    Benefits :

    • Company Pension Scheme
    • Private Medical Insurance
    • Income Protection
    • Plus many more

    If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email me at joe@lawesgroup.co.uk






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