Commercial Account Handler – Insurance

Job Title:  Commercial Account Handler

Location: Liverpool

Full/Part Time: Full Time

Salary Circa: £33,000

Insurance Industry Sectors: Commercial, Broker, Insurance, Property, Casualty 

The Role:

• To provide professional advice and service to all clients.
• Effectively manage policy events following compliant processes ensuring that all customers are dealt with professionally and fairly. 
• To retain existing customers and write new business by the continual development of relationships and delivery of excellent customer service.

Responsibilities: 

• Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients.
• Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium.
• Responsible for the review and action required on policy and client information.
• Be vigilant in day to day operations to identify and mitigate the impact of potential issues ensuring remedial action is taken where necessary.
• Build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists to maximise business opportunities.
• Build and continuously enhance relationships with company’s panel of insurers and maintain a profile within the insurance market.
• Proactively work with colleagues across the business to identify and maximise opportunities for growth.
• Place commercial lines business within approved markets to best meet the clients needs based on the knowledge of the client, the insurance market and industry sector proposition.
• Ensure clients are appraised of updates regarding political, regulatory and market changes that may impact them and their business.
• Reviewing the adequacy of covers and suitability of the terms being offered to clients,
• Liaising with relevant departments, to ensure all queries are resolved quickly and efficiently

Experience:

Essential:-

• Minimum 5 GCSE, Grades A-C including English and Maths.
• Experience of working within the UK insurance market and a good understanding of the role of regulation and compliance. 
• Experience of General Commercial classes of business. 
• Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery.
• Previously worked within a team servicing both clients and colleagues whilst also possessing excellent negotiating skills.
• Organised with good time management skills working to agreed priorities.
• Good communication skills to effectively liaise with internal colleagues. 
• Computer literate with good experience of using MS Office Suite.
• Operational use of Acturis ensuring updates are made accurately to data quality standards.

For extra information please contact:- 0203 411 8430

Email: admin@lawesgroup.co.uk