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    • Broking


    Job Title: Commercial SME Account Handler

    Location: Surrey

    Full/Part Time: Full Time

    Salary: £38,000


    We are on the hunt for an Account Handler to support our clients team for the administration of clients’ insurance requirements, including general enquiries, renewals, mid- term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients. Please note this is a full-time, permanent opportunity. You will be based in our clients Surrey office and ideally be onsite for 3 days per week on average.



    • Assist in achieving Group/Division client retention targets by providing an excellent level of service.
    • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
    • Undertake market exercise to establish most competitive terms available.
    • Obtain renewal terms and present to client.
    • Issue renewal documentation in line with contract certainty.
    • Ensure premiums are collected prior to the commencement of cover and in line with
    • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
    • Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
    • Produce accurate and professional documentation at all times using relevant
    • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
    • Actively cross-sell products from other Divisions.
    • Liaise with and assist other branches and Group Resources as necessary.



    • Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.
    • Must have a minimum of 2 years experience dealing with SME or commercial clients. Skills:
    • Good level of technical insurance skills, to be assessed by regular in-house testing.
    • Accuracy and attention to detail.
    • Ability to process work quickly and efficiently.
    • Ability to prioritise work and meet deadlines.
    • Excellent client service skills.
    • Good negotiation and broking skills.
    • Excellent oral and written communication skills.
    • Ability to gather and analyse information from the client.
    • Ability to identify and respond appropriately to an individual client’s level of understanding.
    • Ability to persuade and influence others.



    • GCSEs A-C in Maths & English.
    • Cert CII (desirable).
    • Acturis ( desirable).


    For extra information please contact:- 0203 411 8430

    Email: admin@lawesgroup.co.uk




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