Commercial Claims Handler

PURPOSE OF ROLE 

We’re recruiting on behalf of a long-standing, client-focused Chartered Insurance Broker who is looking for an experienced Commercial Claims Handler. You’ll manage a variety of commercial and personal claims from start to finish, acting as a trusted liaison between clients and insurers to ensure smooth, fair resolutions.

RESPONSIBILITIES 

• Manage the full lifecycle of commercial and personal claims including but not limited to Property, Liability, Motor Fleet, Professional Indemnity, and Cyber
• Ensure proactive claims handling – communicating promptly with clients, insurers, and third parties
• Negotiate settlements with insurers and ensure claims are resolved efficiently and fairly
• Keep clients updated regularly, ensuring clarity, support, and guidance throughout the process
• Maintain accurate case records and a structured diary to track progress on all open files
• Support the wider business by preparing summary reports and insights on key claims
• Promote best practices in compliance with FCA regulations and internal policies

DAY-TO-DAY 

• Reviewing and registering new claims swiftly, acknowledging correspondence
• Liaising with insurers to progress and monitor claim outcomes
• Gathering documentation and evidence to assess liability and coverage
• Monitoring outstanding claims through diary management systems
• Supporting account executives on complex and high-value cases
• Staying up to date with industry trends and regulatory updates, particularly within the childcare insurance sector
• Participating in ongoing training and professional development activities

EXPERIENCE AND REQUIREMENTS 

• At least 3 years’ experience handling claims within the commercial insurance market
• A sound understanding of various classes of business (Liability, Property, Motor, Financial Lines, etc.)
• GCSE A-C grade (5 minimum) must include Maths and English

SKILLS 

• Strong communication – both written and verbal – with a client-first approach.
• High level of attention to detail and accuracy
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Confident when negotiating settlements and defending client positions
• Strong organisational and time management skills
• Able to collaborate within a team while also managing an independent workload

If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at admin@lawesgroup.co.uk