Property and Motor Senior Claims Handler

PURPOSE OF ROLE

On behalf of our client, a leading insurer, we are seeking a skilled Property and Motor Senior Claims Adjuster to join their London-based Claims Management Department. This role is central to managing claims from first notification to final settlement, with a focus on property and motor, and some exposure to liability. The successful candidate will ensure efficient, compliant, and high-quality service, while contributing to process improvement and broader claims operations.

RESPONSIBILITIES 

• Manage end-to-end claims, from notification to settlement
• Set up claim files and gather all necessary documentation
• Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
• Handle broker, policyholder, and third-party queries professionally
• Maintain regular communication with stakeholders and negotiate fair settlements
• Support the Departmental Manager on high-impact claims
• Ensure accurate record-keeping within the internal claims system
• Participate in internal/external meetings and represent the company when required
• Assist other teams as necessary and act in the company’s best interest 

DAY-TO-DAY 

• Triage new claims and take appropriate early action
• Liaise with brokers and clients to progress claims efficiently
• Work with internal teams and third-party providers to drive outcomes
• Maintain up-to-date, accurate claim records
• Attend team meetings and contribute to departmental coordination
• Provide flexible support across the Claims Management team 

EXPERIENCE 

• Minimum 5 years in a claims-handling role
• Strong expertise in property claims; motor and liability experience is a plus
• Proven track record in managing complex claims to successful resolution
• Familiarity with relevant insurance regulations and best practices 

SKILLS 

• Strong communication and stakeholder management skills
• Detail-oriented with solid organisational and documentation abilities
• Commercial awareness and sound negotiation skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Self-motivated, accountable, and able to work both independently and as part of a team

If you have the relevant experience or know someone that does please contact me now on 07458 162 848 or email us at admin@lawesgroup.co.uk