Locum Agency Manager

Job title: Locum Agency Manager

Salary: £50,000

Location: South East

PURPOSE OF ROLE

This field-based role supports the delivery of exceptional customer service by leading and developing multiple agency teams across the South East. The position focuses on building high-performing teams, supporting agency operations, and contributing to regional strategy. It requires regular travel, with flexibility for home working when not on-site.

RESPONSIBILITIES 

• Lead and coach agency teams to drive performance and service standards
• Support agency partners with operational challenges and continuity planning
• Manage relationships with self-employed agency leaders, overseeing businesses with varying scales of income
• Contribute to regional leadership discussions and strategic initiatives
• Ensure compliance with industry regulations and maintain professional development

DAY-TO-DAY 

• Visit agency offices across the region, providing hands-on leadership
• Facilitate training, coaching, and problem-solving within teams
• Collaborate with key stakeholders to maintain service quality and operational efficiency
• Combine on-site work with remote working for effective time and resource management
• Provide support to other regions when needed 

EXPERIENCE 

• Background in the insurance industry, ideally with knowledge of commercial and personal lines
• Proven track record in team leadership and people development
• Experience in operational management and customer-facing roles
• Comfortable working independently and managing multiple priorities

SKILLS 

• Strong leadership and coaching abilities
• Creative problem-solver with resilience under pressure
• Excellent interpersonal and stakeholder management skills
• Well-organised, proactive, and focused on outcomes
• Sound judgment and decision-making within a regulated environment

If you have the relevant experience or know someone that does please contact me now on 07458 162 848 or email us at admin@lawesgroup.co.uk