Claims Operations Technician FTC

Job title: Claims Operations Technician – Fixed Term Contract

Salary: £45,000

Location: London

PURPOSE OF ROLE

We’re recruiting on behalf of a Lloyd’s Broker for a Claims Operations Technician on a fixed-term contract until March 2026. This is a technical back-office role focused on processing claims, managing bordereaux and loss funds. Ideal for someone with strong London Market Technical Claims experience and working knowledge of key systems.

RESPONSIBILITIES

• Process and reconcile claims bordereaux in line with market protocols
• Manage loss fund movements, top-ups, and adjustments
• Support end-to-end data submission processes, ensuring alignment with market and regulatory standard
• Liaise with internal stakeholders, brokers, and carriers on operational matters
• Support reporting and documentation for internal controls and audit

DAY-TO-DAY

• Handling incoming bordereaux files and uploading them into relevant systems
• Managing ongoing loss fund activity and ensuring timely resolution of queries
• Processing submissions via market systems and maintaining accurate records to support compliance and reporting
• Collaborating with internal teams to support operational efficiency 

EXPERIENCE

• Minimum 2 years in a technical claims operations or support role
• Proven experience with bordereaux handling and loss fund administration
• Solid understanding of Lloyd’s market processes and standards
• Technically adept in using specialist market systems such as ECF and IMR to manage operational claims data

SKILLS

• High attention to detail and data accuracy
• Strong organisational and time management abilities
• Effective communicator across internal and external stakeholders
• Technically competent with London market systems and tools
• Able to work independently within a structured process 

If you have the relevant experience or know someone that does please contact me now on 07441 934 168 or email us at admin@lawesgroup.co.uk