Broking Team Leader – Schemes & Affinity Team

Job title: Broking Team Leader Schemes and Affinity

Salary: £50,000

Location: East Midlands

PURPOSE OF ROLE

We are working with a well-established insurance business to recruit a Broking Team Leader for their Schemes Team. This role will lead and support a team of Brokers, ensuring service excellence, compliance, and operational efficiency. You will manage day-to-day operations, mentor staff, and drive performance in line with business objectives.

RESPONSIBILITIES

• Manage daily team operations, meeting service levels and compliance requirements
• Act as an escalation point for complex queries and provide clear guidance
• Oversee broking activities including renewals, MTAs, new business, and client servicing
• Collaborate with underwriting, compliance, claims, and finance teams
• Align team goals with wider business objectives and support strategic plans
• Monitor performance and implement process improvements 

DAY-TO-DAY

• Lead delivery of scheme solutions for clients from sole traders to large commercial accounts
• Coach and mentor team members to drive growth and accountability
• Maintain FCA compliance and promote regulatory awareness
• Review and streamline processes for efficiency
• Analyse performance data to inform improvements
• Travel between two offices will be required

EXPERIENCE

• Experience with insurance broking platforms or CRM systems
• Proven background in a broking or insurance environment
• Previous supervisory or leadership experience
• Strong knowledge of FCA regulations and insurance principles
• Ability to manage workloads, prioritise tasks, and meet deadlines
• Professional qualifications such as Cert CII (or working towards) advantageous
• Experience across both personal and commercial lines

SKILLS

• Strong leadership, communication, and interpersonal skills
• Proficient in broking systems and Microsoft Office
• Proactive, solution-focused approach
• Resilient and adaptable in a fast-paced environment
• Ability to foster collaboration and inclusion

If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at admin@lawesgroup.co.uk