Trainee Claims Handler

Job title: Junior Claims Handler – Personal Lines
Salary: Competitive
Location: Norwich

PURPOSE OF ROLE:
At Lawes Group, we are currently working with an established insurance business who are seeking a Junior Claims Handler to join their Claims team in their Norwich office. This role is ideal for someone at an early stage of their career who is looking to build a long-term career in insurance. Full training will be provided, and the successful candidate will be supported in developing the skills required to handle insurance claims effectively and professionally.

RESPONSIBILITIES:

• Assist with the handling of Personal Lines claims from first notification through to settlement
• Communicate with policyholders, insurers, loss adjusters, and third-party suppliers
• Gather and accurately input claims information and documentation
• Provide regular updates to customers and manage expectations throughout the claims process
• Escalate complex queries to senior team members where appropriate
• Ensure all claims are handled in line with company procedures and FCA requirements

DAY-TO-DAY:

• Handling inbound and outbound calls and emails from customers
• Updating claims systems and maintaining accurate records
• Managing Motor, Household, and Travel claims
• Requesting information and documents from customers and third parties
• Supporting senior claims handlers with administrative tasks
• Learning claims processes, procedures, and regulatory requirements
• Working to agreed service standards and timescales

EXPERIENCE:

• No prior claims experience required
• Experience in customer service, admin, or office-based roles would be advantageous
• School/college leavers and graduates are encouraged to apply

SKILLS:

• Strong communication skills and a professional telephone manner
• Good attention to detail and willingness to learn
• Positive attitude and ability to work as part of a team
• Good IT skills, including Microsoft Word and Excel
• Organised with the ability to manage multiple tasks

If you have the relevant experience or know someone that does, please contact me now on 07441 934 168 or email us at admin@lawesgroup.co.uk