Senior Claims Handler

Senior Claims Handler – Specialty Casualty & Property

Location: London or Chelmsford (with flexibility to travel)

Salary: £70,000 per annum

An established Specialty Casualty & Property Claims team is seeking an experienced and driven Senior Claims Handler to join a high-performing, collaborative environment.

This is an excellent opportunity for a claims professional who thrives on delivering outstanding client service, enjoys managing complex claims end-to-end, and wants to make a genuine impact on claim outcomes.

The Role

Working closely with clients and brokers, you will provide high-quality, professional claims advice and manage claims from initial notification through to final resolution. You will play a key role in guiding clients through what can be a challenging and stressful time, ensuring expectations are managed and outcomes are optimised.

You’ll be part of a team of like-minded professionals who are committed to excellence, continuous improvement, and delivering best-in-class service.

Key Responsibilities

• Manage Property & Casualty claims from start to settlement, ensuring timely and effective resolution
• Advise and regularly update clients on claim progress, key developments, and next steps
• Liaise with insurers, brokers, solicitors, and other advisors throughout the claims process
• Provide clear, technically sound advice to clients at every stage of the claim
• Balance client expectations with empathy, professionalism, and commercial awareness
• Maintain accurate claims records and ensure systems are fully up to date
• Produce claims data and statistics in line with agreed service level agreements
• Continually develop and maintain technical knowledge of insurance, legislation, and market practice

About You

• Proven experience handling Casualty claims within the London Market
• Strong background in insurance with a specialist claims handling focus
• Cert CII or Dip CII qualification desirable (or working towards)
• Educated to GCSE level or equivalent
• Excellent communication and stakeholder management skills
• Highly organised, analytical, and client-focused
• Able to identify potential risks and escalate appropriately, following internal processes
• Eligible to work in the UK

What’s on Offer

• A supportive, collaborative team culture
• Clear and achievable career progression pathways
• Ongoing professional development and training opportunities
• The chance to work on high-quality, complex claims with respected clients

If you are a dedicated claims professional with a passion for delivering exceptional service and developing your career within a specialist claims environment, this could be the ideal next step.

Apply now to find out more.

Contact Expert:

Joe Cappalonga, Senior Consultant on 0203 727 2322

Email: joe.cappalonga@lawesgroup.co.uk