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    Job Title: Insurance Claims Director
    Location: Nationwide
    Package: GBP55,000 – GBP70,000
    Job Type: Permanent 

    Direct the Retail Claims team located across 4 office locations. Responsible for approximately 21 staff including 4 direct reports. Your aim is to get the best from the team, support brokers/producers and provide the best possible service to the clients.

    Job responsibilities:

    – To manage the varied Claims across all Product classes within the Retail Division including larger complex claims
    – To manage the Retail Claims teams across all Retail office locations
    – Report Agreed MI to Retail board monthly &/or when requested
    – To work in line with Company best practice and FCA legislation
    – To ensure and work towards company objectives that will provide towards the delivery of agreed departmental strategy and team goals by adding value to the company overall
    – Effectively manage a caseload of files
    – Take incoming phone calls from clients, insurers, suppliers and loss adjusters
    – General liaison with insurers, suppliers, loss adjusters and internal staff
    – Interpret and assess policy coverage for commercial, domestic and specialist areas of business
    – Negotiate with insurers and loss adjusters to ensure best settlement for the client
    – Manage diaries to ensure claims are handled proactively
    – Administer and analyse claim reports for Brokers within the company
    – Provide timely updates to clients on the progression of their claim
    – Manage Team leaders in each location, undertake Appraised in line with company procedures for them
    – Ensure the company intranet/Teams Claims Information portal is keep up to date and meaningful
    – Technical Referral point on wordings/policy coverage
    – Claims meetings with Insurers/Clients/Loss Adjuster/Loss assessors
    – Any other duties as may be required

    Knowledge, Skills & Experience:

    – ACII or significant progress towards preferred
    – 5 years plus Team Management experience preferred
    – Extensive claims knowledge, skills and experience gained within the UK Retail Insurance market
    – Knowledge of dealing with claims within the context of the London & European market would be an advantage.
    – Excellent communication skills, written and verbal
    – Able to resolve coverage issues and communicate appropriately to clients
    – Able to identify issues which need to be escalated to insurers/internal management
    – Proactive, organised and able to use own initiative
    – Detailed and practical knowledge of current FCA regulations, rule and guidelines
    – Experience of adhering to and maintaining systems and procedures
    – High degree of accuracy and attention to detail
    – Excellent interpersonal skills, including the ability to consult and influence at all levels
    – Ability to develop effective working relationships externally and internally
    – Personal effectiveness, including time management and priority setting
    – High personal drive and resilience
    – Continuous application of personal/professional development
    – Internal Technical Training to claims handlers as & when required
    – Technical referral point within claims team

    If you have the relevant experience or know someone that does please contact us now on 01992 445 710 or email us at admin@lawesgroup.co.uk

    To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesgroup.co.uk

    Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.

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