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    Job Title: SME account broker – Commercial Insurance 

    Location: Northampton

    Salary: £28,000

    Type: Permanent



    To manage the accounts of existing clients within the team; to assist in the task of ensuring targets set are met and team instructions are followed.


    Key Tasks of the Job:

    • To effectively respond to the demands and needs of the client and initiate solutions.
    • To maintain and develop appropriate relationships with existing and prospective clients and insurers, to provide clients with professional service in line with company service levels appropriate to the type of risks involved.
    • To effectively operate TAM for all client records, activities, documentation, communications and diary accordingly including the use of other software packages as required.
    • Effectively assist the team in meeting all targets and KPI’s set
    • To manage the delivery of the renewal, new business and mid-term amendment processes so that all necessary timescales are met including placing of cover, issue of required documentation, prompt debiting and securing of finance if appropriate
    • To ensure all processes relating to successful collection of client monies are adhered to; including assisting with the collection of monies where needed.
    • Provide assistance, guidance and support to the team where necessary
    • To provide a high standard of broker support service to the client.
    • To operate at all times within the rules and regulations of the FCA and in compliance with company procedures, including Treating Customers Fairly and Contract Certainty
    • To ensure you effectively contribute and prepare for all appraisal and review meetings
    • To ensure personal and professional competence is maintained at all times
    • To undertake any other reasonable task as requested by senior management.


    Knowledge and Skills Required:

    • A good understanding of the principles and practice of Insurance Risk Assessment, Underwriting and Accounting.
    • A good understanding of insurance business practices, the key providers and the product classes of business.
    • An awareness and a good understanding of key principles and standards of compliance required under FCA regulations.
    • The ability to display effectively a full range of relationship skills in respect of existing clients, insurers and other third parties to ensure timely delivery of work.
    • A good working knowledge of the systems and procedures used to maintain records and fulfil the accounting function (TAM, MS Office, on line Insurer facilities, quote systems and credit control etc)
    • Excellent all round verbal and written communication skills appropriate for dealings with Clients, Insurers, Staff and other parties.
    • The ability to work within defined procedures. Plan and organise work demands as required and allocated, in a self-disciplined manner and have the flexibility to meet the wider needs of the team.
    • Problem solving, decision making and negotiating skills.


    If you have the relevant experience or know someone that does please contact us now on 0121 314 9116or email us at admin@lawesgroup.co.uk


    To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesgroup.co.uk

    Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.

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