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    Job Title – Energy Operations Manager – Insurance

    Contract – Permanent

    Salary – Circa £100k + Package

    Location – London


    As Divisional Operations Leader, you will work with closely with the Divisional COO and Business Unit Leaders to ensure that operational objectives are exceeded and Group principles are followed. You will be ultimately responsible for developing, introducing and monitoring quality systems in order to achieve recognised company standards.


    Key Tasks & Responsibilities:

    • Follow the direction set by the COO and Executive Committees
    • Participate in developing policy and strategic plans
    • Drive forward the monitoring and penetration of non-production revenue with appropriate Associates
    • Work on corporate operational improvement projects
    • Ensure that necessary policies and standards for service quality are set and maintained and that compliance is assured
    • Investigate quality problems and recommends changes or improvements
    • Facilitate the introduction across the division of new processes or improvements to existing processes
    • Monitor compliance of Group procedures by implementing a consistent and robust file audit system throughout the division, identifying specific areas of concern and ensuring that corrective action is undertaken
    • Undertake ad hoc file audits in support of the above and undertake specific file audits
    • Supports a rigorous appraisal system including a consistent approach on goal setting, scoring and ensuring training needs are identified and deliver
    • Assist Business Unit leaders in formulating the direction and structure to ensure attainment of the business plan in respect of profit and growth
    • Ongoing evaluation of systems, analysing data, evaluating processes to establish best practice and identify opportunities for improvement
    • Ensure that all activities undertaken are compliant with current regulatory and internal standards and procedures
    • Monitoring of cash collection performance across the Division
    • Maintains Divisional Risk Register
    • Monitoring of Company KPI goals with the Division, ensuring remedial action where performance falls below company expectation


    Candidate Profile

    • An understanding of the relevant classes of business
    • Ability to assist COO and other Associates with the development and implementation of internal controls and procedures to ensure the performance of Associates necessary for excellent client delivery
    • Demonstrated understanding of management concept, systems and quality assurance
    • Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the Company
    • An understanding of cash collection processes including, but not limited to, general insurance accounting and client invoicing
    • An understanding of the general, legal principles of insurance
    • An understanding of Risk Management concepts and when these are useful to clients
    • Ability to communicate effectively and professionally, both verbally and in writing, with clients, insurers and other Associates
    • Ability to manage time, prioritise and ensure that deadlines are met without compromising quality
    • Ability to build and maintain good business relationships with clients, insurers and Associates
    • Effective delegation, as appropriate
    • Presentation skills in both preparation and execution
    • Professional and tactful negotiation and persuasion skills to achieve objectives
    • Proven problem solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions
    • An understanding of regulatory controls and procedures relating to both commercial and retail customers, if applicable
    • Knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
    • Protect the confidentiality of information
    • Ability to compile, analyse and interpret financial information and data to facilitate decision making


    For Extra Information on the Company Please Contact:-

    London: 0203 411 8430

    Email: admin@lawesgroup.co.uk

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