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    Job Title – Account Handler
    Contract – Permanent
    Salary – GBP35,000
    Location – London
    Industry – Insurance, Account Handler, Construction 

    Job Purpose:

    Administer clients insurance requirements by providing broking and processing support to the Construction team in accordance with the relevant Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service,

    – Develop strong relationships with immediate team and Divisional teams
    – Deal with incoming enquiries from clients, insurers and third parties
    – Deal with client renewals and mid-term adjustments
    – Behave with all clients (both internal and external) fairly and ethically

    – Maintain an appropriate group of preferred markets in each area of activity
    – Develop strong relationships with markets
    – Negotiate with markets to provide best balance of quality, service and price
    – Maintain any ongoing delegated authority contracts appropriately and cost effectively

    – Assist in the creation of comprehensive client broking and other types of documents
    – Processing of slips, quotes, indications and endorsements
    – Technical duties (including data entry, credit control, chasing subjectivities
    – Assist in planning the most appropriate insurance programme for the clients demands and needs
    – Organise files and electronic records.
    – Ensure up to date records are maintained at all times on the Companys/Groups systems for the rest of the team to access, developing new filing systems where appropriate
    – Interpret instructions and issues arising, and then implement actions according to policies and procedures.

    – Ensure compliance with all applicable Company and/or Group policies and procedures
    – Ensure correct authorisation is obtained and processes followed when required by the Company and /or Group policies and procedures
    – Ensure compliance with legal and regulatory requirements
    – Ensure that own performance, HR and T&C records are up to date and meet the Company and/or Groups requirements
    – Maintain accurate records and deal with correspondence appropriately

    – Provide relevant management information to senior management

    – Manage assigned projects and contribute to other projects as required
    – Respond appropriately to urgent issues as they arise

    Market Awareness
    – Keep informed of all legal and regulatory developments relevant to the department
    – Share information that could be beneficial to the Company

    Representing the Company
    – Any other reasonable duties, as required


    – Attention to detail with the ability to produce accurate documentation
    – Ability to work effectively within a team
    – Ability to prioritise and organize work
    – Competent IT skills, including but not limited to Microsoft Word, Excel and Power Point
    – Able to establish strong client focused relationships built upon the ability to deliver a high standard of service
    – Able to react positively to change – resilient and calm under pressure
    – Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
    – Able to undertake and demonstrate competence in technical training, as required by the industry regulator

    Knowledge & Experience:

    – Previous experience of working in technical/broker support role
    – Basic technical knowledge of FCA regulations as they pertain to insurance intermediaries
    – Understanding of processes and procedures within the insurance market

    – GCSEs (or equivalent) including English and Maths essential
    – A levels Grade A-C (or equivalent) are desirable
    – Attainment of the LLMIT (Lloyds and London Market Introductory Test)

    If you have the relevant experience or know someone that does please contact us now on 0203 727 2315 or email us at admin@lawesgroup.co.uk 

    To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesgroup.co.uk <http://www.lawesgroup.co.uk>

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