Job Title: Cyber / Financial Lines Claims Adjuster – London
Location: London
Package: £50,000- £70,000 + Benefits

Type: Permanent

Job Summary

• Technical expert with proven experience of handling a portfolio of claims. An ability to evidence technical excellence in the investigation and handling of Cradle to Grave and Delegated Authority instructions.
• Strong attention to detail.
• A desire to accept responsibility and accountability for the conduct of allocated cases to conclusion, and a positive pro-active approach to service delivery.
• A team player with strong communication and correspondence skills.
• To manage a mixed portfolio of financial lines claims.

Functional Knowledge

• Requisite knowledge and understanding of FSA procedures and TCF initiatives
• Requisite knowledge of the insurance market
• Requisite technical knowledge within the adjusting arena
• Understanding of Client SLA compliance/productivity/quality requirements
• Proven proficient working knowledge of relevant legal principles, statute and case law.
• Knowledge and understanding of cyber risks desirable but not essential

General Background

• Insurance qualification (preferably ACII or ACILA) or Extensive claims adjusting
• Previous involvement in insurer client relationship management.
• IT/Computing qualifications not required but would be useful

Key Responsibilities

• Proven track record of 5 years (+) conducting investigation and/or handling of claims.
• Established and successful conduct of key client mandates
• Nomination on client accounts and/or suitability to be nominated
• Evidence of delivery of 2.5 x salary from current portfolio (past) and known projected workflow (future)
• Maintain client relationships through management and delivery of SLA’s and achievement of KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
• Ensure all Incident Response and Adjusting activities are fully compliant with the company’s

Skills

• Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues.
• Project management skills in order to deliver targets within budgets and timescales.
• Ability to demonstrate attention to detail.
• Dispute and resolution handling skills in order to manage high level customer complaints effectively and proactively.
• Efficient use of technology.
• Ability to work on own initiative and within a team environment.
• Strong communication skills, both written and verbal.
• Excellent customer service & organisational skills