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    Job Title – Commercial Claims Handler/Executive
    Contract – Permanent
    Salary – £35 000
    Location – Hertfordshire
    Industry – Insurance. (Insurance Claims, Commercial Claims, Broking Claims, Claim)


    An opportunity to become part of a well-established insurance broker based in Hertfordshire. Our client seeks a Commercial Claims Handler/Executive to join their team delivering their services and exceeding client expectations. You will be liaising with insurers and responding quickly and efficiently to claims from customers Insurance policies.

    Main Duties:

    As an active practitioner, you will manage new instructions and work in progress in accordance with set service standards and company procedures. These duties include:

    • Undertaking those enquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently.
    • Registering new claims accurately on the company computer systems and updating the records during the life of the claim.
    • Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum assessment.
    • Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly.
    • Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
    • Processing incoming post within agreed service standards.
    • Dealing with Client enquiries within designated time frames or as otherwise agreed with Client.
    • Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters etc, using methods appropriate to the circumstances, (including telephone/e-mail/fax, dictation), to ensure the highest levels of customer service are maintained.
    • Providing advice and assistance to Clients, to actively manage the claim process and minimise lapse time.
    • Dispatching claim settlement cheques on date of receipt.
    • Maintaining an up-to-date daily diary system, taking effective steps to conclude outstanding issues.


    Claims background within Commercial insurance claims

    • Excellent communication skills
    • Be able to build and maintain trusted long term relationships
    • Ambitious and friendly



    • Private Medical Insurance (free single cover – employees can decide to add family members at their own cost)
    • Life insurance (4 x the employees’ basic annual salary)
    • Group income protection (annual income equal to 75% of the employees basic salary)
    • Leisure travel insurance (discounted insurance plan)
    • Dental cover (discounted insurance plan)
    • Sick leave
    • Buying/Selling Annual Leave (up to 5 days per year)
    • Gym/health club membership (Company reimburses 50% of the employees annual fees up to £500)
    • Season ticket loan (interest-free season ticket loans up to £10 000 per annum)
    • Eye test Scheme
    • Cycle to work Scheme
    • Sabbatical (after 10 years of service)
    • Long service award (£500 for each year of service payable after five years of continuous employment)
    • Employee Assistance Programme (free and confidential advice and counselling service)
    • Employee Referrals Scheme
    • Private Pension
    • Office hours – Monday – Friday – 09.00 – 17.00

    If you have the relevant experience or know someone that does please contact us now on 0203 727 2314 or email us at admin@lawesgroup.co.uk

    To view all Current Vacancies or for more information on our Refer a Friend scheme contact one of our consultants or visit our website www.lawesgroup.co.uk

    Please Note: Due to the sheer volume of applications we receive we will only contact successful applications. Therefore if you have not heard from us within 10 working days, please deem your application as unsuccessful.


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