Our Offices

    • Claims & Adjusting


    Job Title – Technical Property Claims Supervisor

    Contract – Permanent

    Salary – £40,000

    Location – Milton Keynes


    Position Summary

    • Supervise technical performance of the property claim handling teams.
    • Act as a referral point
    • Conduct technical audits
    • Keep up to date with all relevant, existing and new legislation, case law and industry standards
    • Identify claims with financial risk or exposure and manage effectively

    Functional Knowledge

    • Quality driven technical first party property handling experience, to include policy interpretation
    • Experience in similar technical / audit or senior handling role.
    • Appropriate understanding and application of the FCA/TCF/DPA requirements.
    • Ability to train and mentor staff including participation in internal conferences, as required.
    • Ability to provide internal and external feedback
    • Ability to mentor and train less experienced staff inrelation to technical issues

    Experience Desired

    • Holding a professional qualification or working towards one is desirable
    • Demonstrate appropriate levels of technical claims handling capability/knowledge
    • Ability to motivate staff and set objectives
    • Proven ability to meet deadlines
    • Comprehensive understanding of insurance industry

    Key Responsibilities

    • Assist the management team in the supervision of the technical performance of our clients property handling teams on a daily basis, including being the technical referral point and senior person at internal case conferences.
    • Work alongside the existing technical supervisors to improve handling processes.
    • Work both externally and internally on a variety of technical projects
    • Delivering audits within an audit timetable
    • Preparing reports commenting in detail on all aspects of audits including analysis on quality, leakage and future actions
    • Assisting in the development of less experienced staff members
    • Provide input to Team Managers on claims handlers’ technical claim handling performance
    • Highlight training requirements.
    • Contributing towards implementation of corrective action plans
    • Support the concept of corporate governance, complying with all requirements both internal and external
    • Assisting in developing working relationships with clients
    • Identify key industry changes / requirements and implement processes
    • Attendance at client and new business meetings


    • Excellent knowledge and understanding of property claims
    • Excellent customer service, communication and organisational skills
    • Ability to co-ordinate a variety of actions concurrently
    • Excellent problem-solving ability in order to recognise difficulties and take the appropriate steps to address the issues
    • Strong influencing skills in order to energise others, and effectively delegate
    • Strong dispute and resolution handling
    • Attention to detail and accuracy

    For extra information please contact:-

    London: 07535 748 255

    Email: glen.parker@lawesgroup.co.uk



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