Our Offices

    • Claims & Adjusting


    Job Title – Engineering Loss Adjuster

    Contract – Permanent

    Salary – £50,000 – £55,000

    Location – London


    Position Summary

    • To handle a mixture of high and low value Engineering claims
    • Investigations may be UK based or overseas.
    • Maintain and enhance business connections.

    Functional Knowledge

    • Customer focused.
    • Quality focused role – providing quality service to both internal and external customers.
    • Team focused – working with colleagues throughout the business.
    • Reactive – responding to daily workloads as dictated by customer requirements.
    • Proactive – making sure KPIs and SLAs are met.
    • Handle and co-ordinate complaints and compliments.
    • Achievement of targets.
    • Competent use of technology.

    Professional Qualifications

    • Strong communication skills both written and verbal.
    • Excellent customer service, organisational & communication skills.
    • A recognised Mechanical and/or Electrical Engineering qualification.
    • A willingness to achieve industry qualifications

    Key Responsibilities

    • Receiving and acknowledging new claims.
    • Market for existing and new business lines.
    • Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers, Captives and retained Experts.
    • Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
    • Visiting sites, interviewing witnesses and preparation of witness statements.
    • Instructing and controlling forensic scientists and other experts as appropriate.
    • Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
    • Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
    • Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
    • Maintain awareness of Business Continuity programme and role within it.


    • Ability to work on own initiative.
    • Ability to demonstrate attention to detail.
    • Ability to work as an individual and as part of a team.
    • Excellent customer service and communication skills.
    • A positive attitude and a proactive approach to solving problems.
    • Able to co-ordinate a variety of actions concurrently.
    • Ability to work to given targets.


    • Work both externally and internally assessing Engineering claims, and adjusting where appropriate.
    • Calculating and agreeing settlement of claims, and preparing final reports.

    For extra information please contact:-


    London: 07535 748 255

    Email: glen.parker@lawesgroup.co.uk


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