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    Job Title – Domestic Property Claims Handler 
    Location – Milton Keynes 2 days, Home Working 3 Days
    Job Type – Permanent
    Salary – £20,000 – £27,000
    Number of Positions Available: 1
    Industry – (Insurance Household, Personal Lines Claims Handler)


    The Company:

    • Our client are looking to further bolster their existing Household Contents claims team to support continued growth. 

    This would suit anyone who has Claims experience (flood, fire, subsidence)

    Role Responsibilities:

    • Booking of smart appointments for Adjusters including gathering of all relevant information to aid the adjuster on site
    • Agreeing to suitable mitigation on losses at FNOL as required (ensuring where appropriate this is “without prejudice” where liability has not been established
    • Appointment of approved suppliers
    • Use of Management tools to drive performance / ensure key SLA’s for suppliers are adhered too
    • Ensure compliance with “Active Drying” using project management Gant Charts to track & update
    • Customers to be at the front of all activity including policyholders, Brokers & all other key stakeholders & ensuring they are communicated at key events / changes at all times
    • Take control of claims including reducing claims lifecycles through pro-active management of suppliers / reduce costs
    • Robust Challenge of building scopes & variations – record all challenges on the system
    • Manage own case load to ensure key SLA’s / proactivity and fee targets are completed



    • Extensive knowledge of Domestic Claims 
    • Ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirements
    • Strong Customer Skills
    • Good communication skills with all stakeholders
    • Ability to resolve difficult & complex claims
    • Ability to communicate effectively and persuasively including report writing.
    • Ability to work in a structured manner to drive for quality
    • High personal standards of service delivery as a core skill.
    • Ability to empathize and communicate at all levels 
    • Evidenced ability to plan and organize workload.

    Technical competence and experience of handling property losses up to an agreed value.

    For Extra Information Please Contact:-

    London: 07535 748 255

    Email: glen.parker@lawesgroup.co.uk



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