Our Offices

    • Claims & Adjusting


    Job Title – Marine Claims Handler

    Contract – Permanent

    Salary – £28,000

    Location – Kent



    • To assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image.
    • Provision of high level professional advice to clients


    Experience & Professional Qualifications

    • Must have a minimum of 2 years’ experience in providing specialist advice in the insurance market.
    • Must be qualified to a minimum of Cert CII (or gain the qualification within 18 months of joining).


    Key Responsibilities

    • Dealing with phone calls and post advising of claims
    • First Notice of Loss (FNOL) registration
    • FNOL management – ensuring all new claims are monitored and handled within our own service level agreement, including insurer’s bespoke arrangements.
    • Diary and report maintenance
    • Matching of all post/diary entries
    • Ensuring that the Claims Manager is fully aware of all issues or complaints
    • Ensuring that full compliance of our standards is maintained at all times



    • Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.
    • Working knowledge of Aston Lark product range, policy wordings and service standards.
    • Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points.



    • Good level of technical insurance skills, to be assessed by regular in-house testing.
    • Accuracy and attention to detail.
    • Ability to process work quickly and efficiently.
    • Ability to prioritise work and meet deadlines.
    • Excellent client service skills.
    • Good negotiation and broking skills
    • Excellent oral and written communication skills.
    • Ability to gather and analyse information from the client.
    • Ability to identify and respond appropriately to an individual client’s level of understanding.
    • Ability to persuade and influence others.

    If you have the relevant experience or know someone that does please contact us now on 0203 411 8403 or email us at admin@lawesgroup.co.uk

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