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    Job Title – Commercial Claims Handler

    Contract – Permanent

    Salary –  £35,000

    Location – Manchester


    About the Role:


    An established insurance brokerage is seeking a Commercial Claims Handler. The position is a hybrid role with the successful candidate required to work from the office for at least two days a week. The role is handling commercial claims with a speciality in the entertainment, sport and high net worth insurance sectors



    • To service the claims needs of customers, providing quality customer care, ensuring that all issues relating to the claims process are dealt with proactively
    • To support management and colleagues throughout the company, in their endeavours to achieve and surpass targets and provide a first-class service at all times



    • As an active practitioner, you will manage new instructions and work in progress in accordance with set service standards and company procedures. These duties include:
    • Undertaking those enquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently.
    • Registering new claims accurately on the company computer systems and updating the records during the life of the claim.
    • Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum assessment.
    • Obtaining and submitting completed client claim documentation to insurers or nominated service providers promptly.
    • Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
    • Processing incoming post within agreed service standards.
    • Dealing with client enquiries within designated time frames or as otherwise agreed with client.
    • Communicating effectively with insurers, nominated service providers, engineers and loss adjusters etc, using methods appropriate to the circumstances, (including telephone/e-mail/fax, dictation), to ensure the highest levels of customer service are maintained.
    • Providing advice and assistance to clients, to actively manage the claim process and minimise lapse time.
    • Dispatching claim settlement cheques on date of receipt.
    • Maintaining an up-to-date daily diary system, taking effective steps to conclude outstanding issues.

    Knowledge required:

    • Able to use own initiative
    • Ability to work as a team player
    • Practical working knowledge of current FCA regulations
    • Experience of adhering to and maintaining systems and procedures
    • Excellent interpersonal skills, including the ability to consult and influence at all levels
    • Excellent communication skills, written and verbal
    • Ability to develop effective working relationships externally and internally
    • Personal effectiveness, including time management and priority setting
    • High personal drive and resilience
    • Ability to persuade, motivate, negotiate and influence
    • Continuous application of personal/professional development 


    • English, Maths and or working towards CII qualifications is desirable
    • Working with Acturis preferred
    • Compliant in using MS Office applications, i.e., MS Word, MS Excel, MS Teams


    • Competitive benefits package

    If you have the relevant experience or know someone that does please contact us now on 0203 727 2314 or email us at glenn@lawesgroup.co.uk

    To view all Current Vacancies or for more information on our Refer a Friend scheme contact one of our consultants or visit our website www.lawesgroup.co.uk

    Please Note: Due to the sheer volume of applications we receive we will only contact successful applications. Therefore if you have not heard from us within 10 working days, please deem your application as unsuccessful.

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