Our Offices

    • Insurance


    Job Title: Customer Service Assistant

    Location: Glasgow

    Salary Circa: £25,000 – £27,000

    Industry – Insurance, Broker, Existing Business and Renewals




    The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst always adhering

    to their individual underwriting authority limits. You will also be required to provide quotations for Existing Business and Renewals and be a referral point for the Trainees.


    Key Responsibilities

    • Continuously identify areas for improvement and provide potential solutions to the
    • company and reduce costs.
    • Deliver excellent customer service whilst meeting customer requirements for Existing Business and Renewals.
    • Understand the processes and procedures required to provide quotations & put forward
    • suitable products to meet the client’s demands and needs.
    • Calculate Renewal premiums in accordance with the specific carrier’s risk appetite and
    • guidelines or liaise with insurers for all non-delegated authority business.
    • Maintain thorough and accurate records of all customer interactions.
    • Identify complaints and refer to the necessary complaint handler.
    • Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered and ensure that telephone calls are answered & dealt with promptly & efficiently.


    Skills and Competencies


    • The skills to prioritise and organise workload and working to deadlines
    • Ability to work as part of a team and form strong relationships with colleagues
    • Positive can-do attitude


    • Excellent communication skills and strong team ethic


    • Manage time effectively; ability to work under pressure


    • Good personal organisation skills, negotiation and people skills


    • Good timekeeping and presentation of self and work





    • Educated to GCSE level an advantage
    • Cert CII qualification an advantage

    If you have the relevant experience or know someone that does please contact Joe Cappalonga on 0203 727 2322 or email at joe@lawesgroup.co.uk

    Similar Jobs