- Scotland Jobs
- £25k - 27k per year
- Full Time
- Insurance
Ref:45030
Job Title: Customer Service Assistant
Location: Glasgow
Salary Circa: £25,000 – £27,000
Industry – Insurance, Broker, Existing Business and Renewals
Purpose
The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst always adhering
to their individual underwriting authority limits. You will also be required to provide quotations for Existing Business and Renewals and be a referral point for the Trainees.
Key Responsibilities
- Continuously identify areas for improvement and provide potential solutions to the
- company and reduce costs.
- Deliver excellent customer service whilst meeting customer requirements for Existing Business and Renewals.
- Understand the processes and procedures required to provide quotations & put forward
- suitable products to meet the client’s demands and needs.
- Calculate Renewal premiums in accordance with the specific carrier’s risk appetite and
- guidelines or liaise with insurers for all non-delegated authority business.
- Maintain thorough and accurate records of all customer interactions.
- Identify complaints and refer to the necessary complaint handler.
- Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered and ensure that telephone calls are answered & dealt with promptly & efficiently.
Skills and Competencies
- The skills to prioritise and organise workload and working to deadlines
- Ability to work as part of a team and form strong relationships with colleagues
- Positive can-do attitude
- Excellent communication skills and strong team ethic
- Manage time effectively; ability to work under pressure
- Good personal organisation skills, negotiation and people skills
- Good timekeeping and presentation of self and work
Qualifications
- Educated to GCSE level an advantage
- Cert CII qualification an advantage
If you have the relevant experience or know someone that does please contact Joe Cappalonga on 0203 727 2322 or email at joe@lawesgroup.co.uk
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