Customer Service Assistant

Job Title: Customer Service Assistant

Location: Glasgow

Salary Circa: £25,000 – £27,000

Industry – Insurance, Broker, Existing Business and Renewals

Purpose

The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst always adhering

to their individual underwriting authority limits. You will also be required to provide quotations for Existing Business and Renewals and be a referral point for the Trainees.

Key Responsibilities

• Continuously identify areas for improvement and provide potential solutions to the
• company and reduce costs.
• Deliver excellent customer service whilst meeting customer requirements for Existing Business and Renewals.
• Understand the processes and procedures required to provide quotations & put forward
• suitable products to meet the client’s demands and needs.
• Calculate Renewal premiums in accordance with the specific carrier’s risk appetite and
• guidelines or liaise with insurers for all non-delegated authority business.
• Maintain thorough and accurate records of all customer interactions.
• Identify complaints and refer to the necessary complaint handler.
• Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered and ensure that telephone calls are answered & dealt with promptly & efficiently.

Skills and Competencies

• The skills to prioritise and organise workload and working to deadlines
• Ability to work as part of a team and form strong relationships with colleagues
• Positive can-do attitude

• Excellent communication skills and strong team ethic

• Manage time effectively; ability to work under pressure

• Good personal organisation skills, negotiation and people skills

• Good timekeeping and presentation of self and work

Qualifications

• Educated to GCSE level an advantage
• Cert CII qualification an advantage

If you have the relevant experience or know someone that does please contact Joe Cappalonga on 0203 727 2322 or email at joe@lawesgroup.co.uk