Our Offices

    • Broking


    Job Title: Customer Service Advisor

    Location: Barnstaple

    Salary Circa: £20,000-£22,000 with  potential to increase  following training programme

    Industry : Insurance – No insurance experience needed




    • The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service.
    • You will complete our clients’ licenses to sell/advise insurance – minimum 3 months to level 2 (22-24k) then minimum another 3 months to level 3 (24.5k-28k).
    •  In the office 5 days per week 


    Key Responsibilities

    • Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
    • Deliver excellent customer service whilst meeting customer requirements for Existing Business and Renewals.
    • Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s demands and needs.
    • Maintain thorough and accurate records of all customer interactions.
    • Identify complaints and refer to the necessary complaint handler.
    • Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
    • Ensure that telephone calls are answered & dealt with promptly & efficiently.


    Skills and Competencies

    • The skills to prioritise and organise workload and working to deadlines.
    • Ability to work as part of a team and form strong relationships with colleagues.
    • Positive can-do attitude.
    • Excellent communication skills and strong team ethic.
    • Manage time effectively; ability to work under pressure.
    • Good personal organisation skills.in and people skills
    • Good timekeeping and presentation of self and work.



    • Financial services experience or a graduate.


    If you have the relevant experience or know someone that does please contact us now on 0203 727 2314 or email us at admin@lawesgroup.co.uk




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