Office Manager- Insurance

Job Title – Office Manager- Insurance
Contract – Permanent
Salary – GBP40,000
Location – Surrey 

Job role:

Provide effective support to the Branch Manager through management and development of the people working within the Branch, contributing to the delivery of excellent customer service, profitable growth and ensuring compliance with regulatory standards.

Accountabilities:

– Train, develop, facilitate and monitor the achievement and maintenance of Training and Competence for new and existing direct reports to ensure they all meet the standards required
– Manage and contribute to the processing of work generated from sales, renewals, claims, compliance checks, audits and the resolution of complaints and breaches in line with performance, quality and compliance standards and timescales set by the company and our regulators
– Coordinate and contribute to the administration of the Branch, including meeting the requirements for health and safety, welfare and engagement of staff and the maintenance of the office environment, to ensure effective operation and that all governance and legal requirements are met
– Lead, manage, motivate and develop direct reports so that they know what is expected, are able to maximise their contribution to business objectives and realise their potential.
– Coordinate the communication and implementation of all information relevant to the successful operation of the Branch
– Coordinate and contribute to the attraction, recruitment and selection of people capable of delivering the objectives of the Branch
– Support the Branch Manager by managing staff absence, supporting marketing activity and assisting with new initiatives, contributing to the effective running and development of the office and providing continuous coverage for the office
– Check, process and manage accounting transactions, including premium collection, policy cancellation refunds and non-payment of premiums, to prevent loss, prevent money laundering, meet customer service standards and maintain profitable growth

Qualifications:

– 5 GCSE (inc. Maths / English) preferred
– Certified CII desirable

Experience & knowledge:

– Previous effective experience of managing a team is preferred
– Knowledge of financial services / previous experience of working in a regulated environment preferred
– Face to face customer services experience is desirable

If you have the relevant experience or know someone that does please contact us now on 01992 445 710 or email us at admin@lawesgroup.co.uk

To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesgroup.co.uk